Returns & Exchanges

Returns & Exchanges Policy

At KungFuDirect.com, we are dedicated to providing excellent customer service and ensuring your satisfaction with our products. If you are not fully satisfied with your purchase, we encourage you to reach out to us promptly to discuss a return or exchange. Please read our policy carefully to understand your rights and responsibilities regarding returns and exchanges.

Return Guidelines

To process a return, please ensure that the following conditions are met:

1. Time Frame:

   • All return requests must be initiated within 30 days of the purchase date. Returns beyond this time frame will not be accepted.

2. Authorization Required:

   • You must contact our customer service team to obtain authorization before sending your return. Unauthorized returns will not be accepted or processed.

3. Shipping Costs:

   • Customers are responsible for the shipping costs associated with returning the merchandise.

4. Condition of Merchandise:

   • Returned items must be in undamaged, unused, and 100% resalable condition. Any item that does not meet these standards will not be eligible for a refund or store credit.

5. Restocking Charges:

   • A 15% restocking fee may apply for stock merchandise.
   • For non-stock or special-order items, a 50% restocking fee may be applicable.

6. Specific Item Guidelines:

   • Shoes: Returns and exchanges will only be accepted if the shoes are unworn, except for trying them on for size.
   • Videos, DVDs, and Books: These items can only be exchanged for the same title if they are defective from the manufacturer.
   • Defective Merchandise: Items found to be defective can be returned or exchanged at no additional cost. Authorization is required.
   • Custom Orders: Custom-made merchandise is non-returnable unless it is defective. Refunds for custom orders are not available once production begins.

Exchange Guidelines

If you would like to exchange an item for a different size, color, or product:

1. Time Frame:

   • Exchanges must be requested within 30 days of the original purchase date.

2. Exchange Options:

   • Exchanges can be made for a different size or color of the same item or for a different product by paying any price difference.

3. Shipping Costs:

   • Customers are responsible for the shipping costs for both sending the item back to us and for the shipment of the exchanged item.

4. Authorization Required:

   • All exchanges must be authorized. Unauthorized exchanges will not be accepted.

Damaged Items

If an item is damaged during shipping, please contact us immediately to arrange a return or exchange.

• Retain all packaging materials and provide photographs of the damage if requested.
• For additional protection, we recommend purchasing shipping insurance when placing your order.

Clearance Sale Items

All items purchased on clearance or sale are final sale and are not eligible for return, refund, or exchange. Please review these items carefully before purchasing.

Additional Information

• Processing Time: Returns and exchanges are typically processed within 7–10 business days of receiving the item in our warehouse.
• Refund Options: Refunds can be issued to the original payment method or as store credit, depending on your preference.

Frequently Asked Questions

1. What should I do if I receive the wrong item?

   • Contact us immediately at order@kungfudirect.com with your order details, and we will resolve the issue promptly.

2. Can I return an item if I’ve used it?

   • No, only items in unused and resalable condition are eligible for return.

3. What happens if my return is rejected?

   • If your return does not meet our guidelines, you will have the option to have the item sent back to you at your expense.

4. How do I know if my return has been received?

   • You will receive an email confirmation once we have received and processed your return.

How to Start a Return or Exchange

1. Contact us at order@kungfudirect.com or call/text 1-877-590-9999 to initiate your request.
2. Provide your order number, product details, and the reason for your return or exchange.
3. Follow the instructions provided by our team to ship the item back to us.

Commitment to Customer Satisfaction

At KungFuDirect.com, we value your business and strive to make every shopping experience enjoyable and hassle-free. If you have any additional questions or concerns, please don’t hesitate to contact us. Your satisfaction is our top priority.