Returns & Exchanges

Refund and Return Policy (Updated):

KungFuDirect.com is committed to providing the best possible customer service. If you are dissatisfied with your purchase for any reason, please contact us promptly to arrange a return or exchange.

Return Guidelines:

• Returned merchandise will only be accepted if returned within 30 days of the purchase date.
• Authorization is required for all returns. Please contact us before sending your return to us. Unauthorized returns will be rejected without liability.
• The customer is responsible for the shipping costs for the return.
• Returns can be made for a refund or store credit, according to your preference.
• Merchandise for returns must be received in our warehouse in an undamaged, unused, and 100% resalable condition.
• A restocking charge of 15% for stock merchandise and 50% for non-stock merchandise may be applicable.
• Shoe returns and exchanges will only be accepted if the shoes are unworn, except for trying them on.
• Videos, DVDs, and books can only be exchanged for the same title if defective from the manufacturer.
• Defective merchandise can be returned for a refund or exchange at no charge, with authorization required.
• Improperly used merchandise will not be accepted for refund or exchange. Refer to the product descriptions for intended use or contact us for clarification.
• Custom merchandise is not returnable unless it is defective. No refunds are available for custom orders once they are received.

Exchange Guidelines:

• Exchange merchandise will only be accepted if returned within 30 days of the purchase date.
• Exchanges can be made for another size or color of the same item, or for different items by paying the price difference.
• The customer is responsible for the shipping costs both ways for exchanges.
• Authorization is required for all exchanges. Please contact us before sending your exchange to us. Unauthorized exchanges will be rejected without liability.

Damaged Items:

If any item was damaged during shipping, please contact us immediately. For added safety, consider purchasing shipping insurance.

Clearance Sale Items:

All clearance sale items are final sale and not eligible for return or exchange.

Please feel free to contact us by phone or email if you have any questions or need further assistance with your return or exchange. We appreciate your business and strive to make your shopping experience with KungFuDirect.com a positive one.