Shipping FAQ

Shipping FAQ ?

How much do you charge for shipping?
Shipping charges depend on the size, weight, and destination of your package. During checkout, you can compare real-time rates from USPS and FedEx.

• For commercial addresses, we recommend selecting FedEx Ground for more economical shipping. Be sure to choose the "commercial location" option during checkout to access this rate.
• Shipping costs are calculated to provide transparency and the best value for our customers.

How soon will you ship my order?

• Orders placed before 12:00 PM PST on business days will generally ship the same day.
• Orders placed after 12:00 PM PST will ship the next business day.
• Orders placed on weekends or holidays will ship on the next business day.
• Exceptions: Extended holiday periods or special circumstances may affect shipping times.

How long will it take for my order to arrive?

• Standard Shipping: Typically arrives within 3–7 business days in the U.S.
• Expedited Shipping: Faster options, such as FedEx 2Day or Next Day, are available during checkout.

Once your order ships, we will email you a tracking number, allowing you to monitor your package through our website or the carrier's tracking page.
 

Do you ship internationally?
Yes, we ship to international locations!

• If your destination country is not listed during checkout, please contact us directly at order@kungfudirect.com or call us at 1-877-590-9999.
• Please note that international shipping rates and delivery times vary depending on the country and shipping method chosen.
• Customs and Duties: Customers are responsible for any applicable customs fees, taxes, or import duties.

Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout.

• USPS Priority Mail or Express Mail.
• FedEx 2Day or Next Day delivery services.

Expedited shipping ensures your order arrives quickly, perfect for urgent needs.

Where will my order ship from?
All orders are processed and shipped from our warehouse in San Jose, California.

Can I pick up my order at your facility?
Yes, local customers are welcome to pick up their orders directly from our facility.

• Simply select the "Will Pickup" option during checkout.
• Our warehouse is located at:
  1020 Commercial Street, Suite 102, San Jose, CA 95112.

Please wait for an email confirmation notifying you that your order is ready for pickup before visiting.

Do you provide shipping insurance?
We recommend purchasing shipping insurance for high-value items to safeguard against damage or loss during transit. Insurance options are available during checkout.

What should I do if my package is delayed or lost?
If your package has been delayed or lost in transit:

• Check the tracking number provided in your shipping confirmation email.
• Contact the carrier (USPS or FedEx) for further updates.
• If additional help is needed, reach out to us at order@kungfudirect.com, and we will assist you in resolving the issue.

If you have further questions about shipping or need assistance, please contact us at:

• Email: order@kungfudirect.com
• Phone: 1-877-590-9999 (Toll-Free) or 408-973-8100 (Local)

We are here to ensure your order reaches you promptly and securely!