Shipping FAQ

1. How much do you charge for shipping?

Shipping charges vary based on the size, weight, and destination of your package. At checkout, you can compare rates from UPS, USPS, and FedEx.

For regular-sized packages, we recommend choosing UPS for reliability and competitive rates.
For long weapons and oversized items, we recommend USPS Ground, which offers affordable shipping for heavier items.

2. How soon will you ship my order?

Orders placed before 12:00 PM PST are typically shipped on the same business day.

Orders placed after 12:00 PM PST are shipped the next business day.
Orders placed on weekends or holidays are processed the following business day.

Note: Extended holidays or unforeseen circumstances may cause occasional delays.

3. How long will it take for my order to arrive?

Delivery times depend on the chosen shipping method:

UPS Regular Shipping: Typically arrives within 1-5 business days, depending on the destination.
USPS Ground (for long weapons): Delivery generally takes 2-9 business days, offering an economical choice for oversized or heavy items.
Standard Shipping: 3-7 business days for most domestic orders.
Expedited Shipping: Faster delivery options are available at checkout.

You will receive a tracking number via email as soon as your order ships, allowing you to monitor your package’s progress.

4. Do you ship internationally?

Yes, we ship worldwide. If your country is not listed at checkout, please contact us at order@kungfudirect.com for assistance.

5. Do you offer expedited shipping?

Yes, we offer expedited shipping options for customers who need faster delivery:

UPS 2nd Day Air and Next Day Air
USPS Priority Mail and Express Mail
Select your preferred option at checkout.

6. Where will my order ship from?

All orders ship from our warehouse in San Jose, California.

7. Can I pick up my order at your facility?

Yes, you can pick up your order at our warehouse.

Place your order online and select the “Will Pickup” option during checkout.
You’ll receive an email notification when your order is ready for pickup.

Our warehouse address is:
1020 Commercial Street, Suite 102, San Jose, CA 95112

Additional Recommendations

Why Choose UPS for Regular Shipping?
UPS offers dependable and fast delivery for standard-sized packages, along with excellent tracking and package handling.
Why Choose USPS Ground for Long Weapons?
USPS Ground provides a cost-effective option for oversized or heavy items like spears and staffs. While delivery may take longer, the rates are more economical compared to other carriers for large packages.

8. What if my package is delayed or lost?

Contact us with your order and tracking details. We’ll work with the carrier to resolve the issue and ensure your satisfaction.